Contact LZRMN
Call or email Scott as soon as you identify a fault.
AUSTRALIAN SUPPORT AFTER THE SALE
Warranty & claims
Clear component coverage, practical fault diagnosis and remedies that operate alongside your rights under the Australian Consumer Law.
Start a claim0450 052 737lzrmn@lzrmn.com.au
A straightforward process.
Show the fault
Provide proof of purchase, the machine serial number and clear photos or video showing the issue.
Remote diagnosis
LZRMN will assess the machine and guide you through reasonable diagnostic checks.
Repair or remedy
Once confirmed, LZRMN will arrange the appropriate repair, replacement part or other remedy.
CO2 laser coverage
- RECI laser tube: 12 months minimum, or 18 months from manufacture, whichever is longer
- 4030 50W machine: 6 months
- S&A water chiller: 12 months
- Power supplies and other electrical components: 12 months
- Machine chassis and structural hardware: 2.5 years
Fibre laser coverage
- Raycus, Max or JPT laser source: manufacturer warranty, typically 24 months from installation
- Galvo scanner head: 12 months
- Controller, boards, drivers and electrical components: 12 months
- Machine frame and structural components: 2 years
UV printer coverage
- Warranty term: 12 months from purchase
- Main control board and electronic systems
- Printer chassis and frame
- Power supply and internal cabling
- UV curing system, excluding lamps
- RIIN software licence functionality
Items and damage not covered
- Consumables, including mirrors, lenses, belts, protective lenses and printheads
- UV lamps beyond 90 days
- Misuse, unauthorised modification or third-party repair
- Electrical surges, incorrect voltage or unstable power
- Poor maintenance or operation outside specified environmental conditions
- Cosmetic wear, contamination, incorrect focus or settings, and reflective-material damage
These exclusions apply to the additional written warranty only and do not exclude rights that cannot be excluded under Australian law.
REPLACEMENT & RETURN PROCESS
What happens next.
Most common laser parts are held locally. Where a covered replacement part is required and available, LZRMN aims to dispatch it by the next business day. If it is unavailable locally, it may be sourced from the manufacturer or an Australian supplier.
LZRMN may ask to inspect or remotely diagnose the machine before confirming a remedy. For large or heavy faulty goods, collection and reasonable transport costs will be handled as required by the Australian Consumer Law. If a customer pays reasonable return costs for a confirmed fault, those costs will be reimbursed. If no fault is found, any proposed inspection or collection charge will be disclosed in advance.
Your automatic rights remain.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits under this written warranty are in addition to all other rights and remedies available under law. Consumer guarantees may continue beyond the stated warranty periods where the law requires.
Warranty provider
LZRMN Australia
13 Mackie Road, Narangba QLD 4504, Australia
0450 052 737
lzrmn@lzrmn.com.au
TALK TO THE PERSON WHO USES THEM
Call 04500 LASERNeed help with a machine fault?
Tell Scott what you want to make and he’ll help you choose the right machine.